At Endeavor Services Group, we can support and maintain your operating system, reduce downtime and make your job easier.
We offer a base-level remote system monitoring for OpenVMS, Tru64, VAX, HP-UX, Solaris, AIX, SUSE Linux, Ubuntu Linux and RedHat servers. This allows us to proactively notify you of events that may need action based on acceptable established and customizable limits.
Our technical service managers are all senior level and have an average of over 24 years of real-world experience. Best of all, we’re available 24 x 7 to help you resolve issues related to your operating systems.
Endeavor delivers this mission-critical support by tailoring a solution that works best for your business. As a result, you’ll be able to improve IT operational efficiency with highly responsive support services, as well as reduce the impact of downtime on your business.
Issues we can help you with include:
Problem Analysis and Resolution
A high-level support team is ready to solve and remedy problems. Troubleshooting critical issues that affect your production systems is our specialty. We also provide assistance in setting configuration parameters; advice on new releases, patches and updates; and guidance when changes are being made to the configuration. We solve a wide variety of issues, ranging from common operational questions to internal issues and crash dump analysis.
Prior Version Support
We can assist you with maintaining peak efficiency for selected older OpenVMS and Unix versions. Legacy applications oftentimes run on older versions of an operating system, but still need expert support. The support team has tools for and information about prior versions. Each support engineer has numerous years of experience with these systems, and is knowledgeable about older versions and associated patches.
Crash Dump Analysis
Our services engineers can analyze a crash dump to isolate the problem that caused your system to crash. This analysis can determine if the problem is related to the application software, the operating system or to a hardware failure. Our internals experts can get to the root of the problem and determine the appropriate course of action.
Patch Level Analysis and Strategy
Our technicians can assist you in getting patches, bug fixes and ECOs to help you achieve maximum uptime. Audits can be performed to be sure all systems have appropriate versions and updates that will allow your systems to perform at peak efficiency.
Software Features and Research
Knowledgeable professionals are ready to provide information on the latest product features and documented problems and solutions. We have access to a database of reported problems that allow us to correct an issue in a timely fashion. In addition, we provide software support to research any ongoing problems that may be intermittent.