Managing and maintaining Endpoints is challenging; but with Endeavor Services Group, It doesn’t have to be!
Service Overview
Endeavor’s Endpoint services address many IT Priorities:
- How can laptops, desktops and tablets remain secure from security threats?
- How do I respond and manage end-users IT issues?
- How do I manage patches and software distribution?
- How do I gain visibility and control IT assets?
- How do manage Multi-Platform Support across mobile, tablet and desktop devices?
Feature Overview
| Feature: | Description: |
|---|---|
| SaaS Anti-Virus (Anti-Virus/Spyware Protection) | Workstations are protected with the latest anti-virus definitions through daily, real time updates along with policy based on access scanning as well as weekly scheduled full system scans during the desktop maintenance window. |
| SaaS Patch Management | Microsoft Critical Security patches are tested and automatically distributed to your user community with no disruption to your service. We do not release any patch until it has passed our Quality Assurance testing. Most critical patches are fully tested and released within 48 hours. |
| SaaS Tools Self-healing | Endpoint Management tool self- healing ensures that all required management tools are installed and functioning correctly via proprietary entitlement values in the system registry and leveraged by the Endpoint Manager. |
| SaaS Asset Tracking | System hardware and OS versions are tracked throughout your environment. |
| Event Management (Receive, Log, Classify & Track) | Proactive notification provided to customer should items such as a malware outbreak occur, including issue tracking and remediation by the Support Team. |
| Incident Management & Remediation | The Support Team will track, manage and resolve any incidents arising from or related to any Endpoint Security and Management Tool or Service. |
| SaaS Software Distribution | Endeavor can distribute software to endpoints. This software includes the Management Tool Suite as well as well as 3rd party applications required by our Customers. |
| Continuous Configuration Management | Ongoing assurance that security levels are maintained and workstations are stable and optimized through use of our proprietary Continuous Configurator, which automatically adjusts should critical aspects of a user's system fall out of compliance with standards. |
| Network Operations Centers (NOCs) | The NOC monitors the infrastructure to make sure the Customer's Service is operational. |
| Flex Desk | 8x5 M-F live helpdesk support with remote access tools. |
Flex Desk Features
Included Services: Endeavor will remediate end user desktop issues within a predefined scope of work including: Workstation Hardware Support, Operating System Support, Printing/Network Connectivity Support, Core Application Support, and Email Customer Support.
| Coverage by Type: | Includes: |
|---|---|
| Desktop/Workstation/Laptop | - Windows Based Applications. - OS Support. - Network Connectivity. - How to questions. - Peripheral Hardware/ Setup and resolution. - Core Application: Microsoft, Office365, Adobe, Office2013, Office2016. - Browser support - Initiate scans: virus, spyware, adware and malware. - Custom/Proprietary Applications (Will coordinate cases with application vendor/service provider.). - MAC OS support (best effort only). |
| Printer | - Connectivity Support. - Mapping, Drivers and connectivity. |
| Smartphones/PDAs | - How to questions. - Changes to settings. - Mailbox support. |
| Tablets | - How to questions. - Setup support. - Connectivity support. |
Options
| SKU: | Includes: | Monthly price per Endpoint: |
|---|---|---|
| EP-STANDARD | SaaS Anti-Malware (Anti-Virus/Spyware Protection), SaaS Patch Management, SaaS Tools Self-healing, SaaS Asset Tracking, Event management, Incident Management, SaaS Software Distribution, Continuous Configuration Management, NOC monitoring. | 15.00 |
| EP-PLUS | All of the services in STANDARD. Plus, FlexDesk support and helpdesk user access. | 45.00 |
| EP-PREMIER | ALL of the services in PLUS. Use of desktop/laptop with i5 CPU, 8 GB RAM win7 or win10 pro. | 80.00 |